Privacy Policy

VZ Renewal & Management LLC, doing business as Home Pro Services (“Home Pro Services,” “we,” “us,” or “our”), is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website homeproscw.com (the “Site”), use our customer portal, or interact with us in any other way.

By using our Site, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our Site.

1. Information We Collect

Information you provide directly

When you fill out a contact form, schedule service, or create a customer portal account, we may collect:

• Full name
• Phone number
• Email address
• Street address, city, state, and ZIP code
• Service category and urgency level
• Description of the service needed
• Referral codes
• TCPA consent for text message communications

Information collected automatically

When you visit our Site, we automatically collect certain technical information, including:

• IP address (stored in hashed, anonymized form)
• Browser type and user agent string
• Pages visited, time spent, and navigation patterns
• Referring URL and UTM campaign parameters (source, medium, campaign)
• Device type and screen resolution

Analytics

We use PostHog, a product analytics platform, to understand how visitors use our Site. PostHog may collect anonymized usage data including page views, clicks, and session information. This data helps us improve our website and services.

2. How We Use Your Information

We use the information we collect to:

• Respond to your service requests and schedule appointments
• Send appointment confirmations and service updates via SMS and email
• Provide and manage your customer portal account
• Communicate with you about our services, memberships, and promotions
• Process referral rewards
• Improve our website, services, and customer experience
• Comply with legal obligations
• Prevent fraud, abuse, and unauthorized access

3. Text Message (SMS) Communications

If you provide your phone number through our “Schedule a Checkup” form and check the SMS consent checkbox, you consent to receive SMS text messages from Home Pro Services about your service request. These messages include:

• Appointment confirmations sent within minutes of form submission
• Technician dispatch and ETA updates on the day of service
• A single optional post-service review request after job completion

Message frequency: Approximately 3 to 5 messages per service event. Message frequency varies based on the nature and progress of your service request.

Message and data rates may apply. Carrier message and data rates may apply to messages you receive from us. We are not responsible for any charges your wireless carrier may apply.

Opt-out: You may opt out of SMS communications at any time by replying “STOP” to any message you receive, or by texting STOP to (509) 260-3524. Reply “HELP” to any message for assistance, or contact us at (509) 653-5044.

No third-party sharing: We do not share, sell, or rent your phone number, mobile information, or SMS opt-in data to any third parties or affiliates for marketing or promotional purposes. Your information is used solely to communicate with you about your service request and our services.

We obtain your explicit consent before sending text messages, in compliance with the Telephone Consumer Protection Act (TCPA). Your consent is not a condition of purchasing any service.

Phone numbers collected through other forms: Phone numbers you provide through our membership signup or Hero Membership application forms are used solely to contact you about your membership, application, or scheduled service. We do not send SMS text messages to numbers collected through those forms unless you separately submit our “Schedule a Checkup” form and check the SMS consent checkbox.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with the following service providers who assist us in operating our business:

• Twilio — for sending SMS/text message notifications
• Resend — for sending email notifications
• PostHog — for website analytics
• Google Calendar — for scheduling and appointment management
• Slack — for internal team notifications about new service requests
• Turso — for secure database hosting

These service providers are contractually obligated to use your information only for the purposes of providing services to us and to maintain appropriate security measures.

We may also disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to enhance your browsing experience and collect analytics data. Cookies are small text files stored on your device that help us recognize your browser and remember certain information.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our Site.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information, including:

• Hashing of IP addresses before storage
• Rate limiting on form submissions to prevent abuse
• Secure, encrypted data transmission (HTTPS)
• Authentication-protected access to the customer portal

However, no method of electronic transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your data, we will comply within a reasonable timeframe, subject to any legal retention requirements.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or incomplete information
• Deletion — request deletion of your personal information
• Opt-out — opt out of marketing communications and SMS messages
• Portability — request your data in a structured, commonly used format

To exercise any of these rights, please contact us using the information provided below.

Washington State residents

Under the Washington My Health My Data Act and other applicable Washington state laws, you may have additional rights regarding the collection and use of your personal and health-related information. We do not collect health data through our Site. If you believe we have collected health-related information, please contact us immediately.

California residents

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights, including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To make a request under the CCPA, please contact us using the information below.

9. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly.

10. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

VZ Renewal & Management LLC
DBA Home Pro Services
Ellensburg, WA
Phone: (509) 653‑5044
Email: hello@homeproscw.com

WA Contractor License #HOMEPPS756R2